Our Communication Policy

Focusing on customer communication is important to the long-term success of any business.
What diﬀerentiates a mature, professional and successful entity from the rest is its ability to communicate eﬀectively with clients. The customer is king and creating customer loyalty means listening to feedback and anticipating their needs or wants

Confirm order receipts within 15 minutes

So you’ll know we’ve got it from here.

Confirm driver assignment immediately

You’ll know immediately when your shipment is planned, booked and on schedule to get picked up. We will also tell you the travel plan, ETA and any other pertinent information.

Confirm pickup and delivery within 60 min

That’s less than 60 minutes for your TL freight during business hours. If your shipment is picked up or delivered after hours, you will be notified first thing in the morning.

We update you 7/24

After-hours communication is via text, email or voice (your choice). Freight doesn’t punch a clock, and neither do we. If you need us, we’re there for you.

We reply within 10 min to any request

Have an inquiry on something specific? If we can’t respond immediately, expect an answer in less than 5 minutes. If the question is more complex, you’ll know in less than 5 when to expect an answer.

Current GPS position and Temperature

Our truck with your cargo is never "somewhere in between" We know its exact position. Our telematics track temperature of your load 24/7